Welcome to Earth Solvent FAQ
Natural Organic Beauty Products Questions:
Q1: What are natural organic beauty products?
A1: Natural organic beauty products are made from ingredients that are sourced from nature and grown without synthetic fertilizers, pesticides, or genetically modified organisms. Earth Solvent products prioritize the use of safe and eco-friendly ingredients.
Q2: Are your products cruelty-free?
A2: Yes, we are proud to say that all our products are cruelty-free. We do not test animals and ensure that our suppliers adhere to the same ethical standards.
Q3: How can I determine if a product is truly organic?
A3: Our products include ingredients sourced from trusted farmers, all certified by organizations like USDA Organic and Ecocert, guaranteeing compliance with stringent organic standards. We invite you to check the ingredient list for natural sources to appreciate the quality of our offerings.
Q4: Can I use your products if I have sensitive skin?
A4: Our products are formulated with gentle, natural ingredients. However, we always recommend conducting a patch test before full use, especially if you have sensitive skin or allergies.
Checkout and Order Placement Questions:
Q1: How do I complete my purchase?
A1: To complete your purchase, simply browse our online store, add items to your cart, and click on the checkout button. Follow the prompts to enter your shipping and payment information.
Q2: What payment methods do you accept?
A2: We accept various payment, including credit cards, debit cards, GPay, PayPal, and Venmo. You can choose your preferred option during checkout process.
Q3: Can I change my order after checking out?
A3: Once an order is placed, changes cannot be made. However, you can contact our support team via email shop@earthsolvent.com for assistance with modifications.
Q4: How will I know if my order is successful?
A4: After completing your purchase, you will receive a confirmation email with your details. If you do not receive this email, please check your spam folder or contact our support team via email shop@earthsolvent.com.
Free Gifts Questions:
Q1: Can I receive a free gift?
A1: Free gifts are usually offered during special promotions or events. Make sure to subscribe to our newsletter or follow us on social media to stay updated!
Q2: Are there any conditions to claim the free gift?
A2: Yes, certain promotions may require a minimum purchase or registration. Please check the specific terms for each.
Q3: Can I choose my free gift?
A3: Free gifts are typically pre-selected as part of the promotion. However, feel free to check the details to see what options might be available!
Q4: How long will it take for my free gift to arrive?
A4: Delivery times can vary based on the promotion. Generally, you should receive your gift with your purchased order or within 1-6 weeks after the promotion ends. Let us know if you need any adjustments or additional questions!
Shipping and Handling Questions:
Q1: What shipping options are available?
A1: We offer a variety of shipping options to accommodate your needs, including standard, expedited, and express shipping.
Q2: How long will it take to receive my order?
A2: Delivery times vary depending on your location and the shipping method chosen at checkout. Standard shipping typically takes 3-5 business days, while expedited options are faster.
Q3: Do you ship internationally?
A3: Yes, we ship to select international locations. Please check our shipping policy for more details on international rates and delivery times.
Q4: What are the handling fees?
A4: Handling fees may apply and are calculated based on the size and weight of your order. You can view the total fees during the checkout process. If you need specific information or additional questions answered, feel free to ask!
Returns and Refund Questions:
Q1: What is your return policy?
A1: We accept returns within 30 days of purchase. Items must be unused and in their original packaging.
Q2: How do I initiate a return?
A2: To initiate a return please contact our customer service team with your order number and reason for the return via email shop@earthsolvent.com.
Q3: When will I receive my refund?
A3: Once we receive your returned item, we process your refund within 1-5 business days.
Q4: Are there any items that cannot be returned?
A4: Yes, certain items such as feminine hygiene products and/or other hygiene-safety concern products are non-returnable. Please check our shipping and return policy for the full list of exclusions. Feel free to let us know if you need any adjustments!
Contact Questions:
Q1: How can I get in touch with you?
A1: You can reach us via our contact form, email, or by calling our customer service number listed on our website.
Email: shop@earthsolvent.com, Call, Text or WhatsApp: 786-852-5300, or Chat (our gmail inbox): shopearthsolvent@gmail.com
Q2: What are your customer service hours?
A2: Our customer service team is available Monday through Friday, from 9 AM to 5 PM.
Q3: How long will it take to get response?
A3: We respond to all inquiries within 24-48 hours during business days.
Q4: Can I contact you for support outside of business hours?
A4: Yes, you can send us an email shop@earthsolvent.com or fill out the contact form, and we will respond as soon as possible during our next business day. Feel free to modify any part to better fit your needs!
Privacy and Security Questions:
Q1: How do you protect my personal information?
A1: We implement industry-standard security measures, including encryption and secure servers, to ensure your personal information is protected from unauthorized access.
Q2: What types of personal information do you collect?
A2: We collect information such as your name, email address, and payment details when you create an account or make a purchase.
Q3: Do you share my information with third parties?
A3: We do not sell your personal information to third parties. Please check our privacy policy for more details.
Q4: How can I update my privacy preferences?
A4: You can update your privacy preferences at any time through your account settings or by contacting our support team directly.